REFERENCES
[1] Berényi, L., A minőségirányítás fejlődése és jövőbeli lehetőségei, Vezetéstudomány, Vol.48, No.1, 2017, pp. 48-60.
[2] Berényi, L., Fundamentals of Quality Management, Lambert Academic Publishing, Saarbrücken, 2013.
[3] Borial, O., Managing with ISO systems: Lessons from practice, Long Range Planning, Vol.44, 2011, pp. 197-220.
[4] Callan, S., & Thomas, J. M., Environmental economics & management: theory, policy, and applications, South-Western Cengage Learning, Mason, 2013.
[5] Carson, R. L., Silent spring, Hamish Hamilton, London, 1962.
[6] Croft, N. H., ISO 9001:2015 and beyond - Preparing for the next 25 years of quality management standards, 2012, Retrieved from: http://www.iso.org/iso/news.htm?refid=Ref1633
[07.07.2015]
[7] Deming, W. E., Out of the Crisis, MIT Press, Cambridge, 2000.
[8] Deutsch, N., Drávavölgyi, T. & Rideg, A., Note on the Development of Sustainable Supply Chain Strategy, Chemical Engineering Transactions, Vol.35, 2013, pp. 655-660.
[9] Evans, J. R., Statistical process control for quality improvement: A training guide to learning SPC, Prentice Hall, Englewood Cliffs, 1991.
[10] Garvin, D., Managing quality, The Free Press, New York, 1988.
[11] Gołaś H., Risk Management as Part of the Quality Management System According to ISO 9001. In: Stephanidis C. (ed.) HCI International 2014 - Posters’ Extended Abstracts. HCI 2014. Communications in Computer and Information Science, Vol.435, Springer, Cham, 2014.
[12] Hakes, C., The EFQM Excellence Model for Assessing Organizational Performance: A Management Guide, Van Haren, Zaltbommel, 2007.
[13] Heidrich, B., Nádor, É., Somogyi, A., & Mester, Cs., Szolgáltatás menedzsment, Human Telex Consulting, Budapest, 2006.
[14] Holátová, D., Březinová, M. & Kantnerová, L., Strategic management of small and medium-sized enterprises, WSEAS Transactions on Business and Economics, Vol.12, 2015., pp. 65-73.
[15] Hunt, L., ISO 9001:2015 – New Terminology, Not a Change in Requirements, 2014, Retrieved from: http://asq.org/blog/2014/11/iso-9001terminology/
[07.10. 2015]
[16] Kear, F. W., Statistical process control in manufacturing practice, Marcel Dekker, New York, 1998.
[17] Koczor, Z., Minőségirányítási rendszerek fejlesztése, TÜV Rehiland Intercert, Budapest, 2001.
[18] Kotler, P. & Lee, N., Corporate Social Responsibility: Doing the Most Good for Your Company and Your Cause, Wiley, Hoboken, 2005.
[19] Lipták, K., Analyzing the Labour Market Situation in the Central and Eastern European Countries – Improvement or Decline?, Theory, Methodology, Practice – Club of Economics in Miskolc, Vol.8, No.1, 2012, pp. 33-40.
[20] Our common future, WCED, Geneva, 1987.
[21] Ozusaglam, S., Robin, S. & Wong, C. Y., Early and late adopters of ISO 14001-type standards: revisiting the role of firm characteristics and capabilities, The Journal of Technology Transfer, 2017, DOI 10.1007/s10961-017-9560-5
[22] Peters, T. J., & Waterman, R. H., In search of Excellence, Warner Books, New York, 1984.
[23] Probáld F. & Szabó P., Európa térszerkezetének modelljei. In: Dövényi Z. & Schweitzer F. (eds.), A földrajz dimenziói, MTA Földrajztudományi Kutatóintézet, Budapest, 2005, pp. 159-170.
[24] Rothery, B., ISO 14000 and ISO 9000, Gower, England, 1995.
[25] Simon, Gy., A gazdasági növekedés problémái Németországban I., Statisztikai Szemle, Vol.84, No.1, 2006, pp. 6-24.
[26] Shewhart, W., Economic control of quality of manufactured product, D. Van Nostrand Company, New York, 1931.
[27] Stehrer, R., Leinter, S., Marcias, M., Mirza, D., Stöllinger, R., The Future Development of EU Industry in a Global Context, Vienna Institute for International Economic, Vienna, 2016.
[28] Szolnoki, B.: Mennyire elégedett a vendég? Egy hazai szálloda szolgáltatásai minőségének vizsgálata, Minőség és Megbízhatóság, Vol.48, No.1-2, 2015, pp. 48-56.
[29] Tenner, A. R. & DeToro, I. J., Total quality management: three steps to continuous improvement, Addison-Wesley, Reading Mass, 1995.
[30] Tóth, T., Minőségmenedzsment és informatika, Műszaki Könyvkiadó, Budapest, 1999.
|