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AUTHOR(S): Ekaputra Suhandojo, Steven Herwono, Asnan Furinto, Dewi Tamara
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ABSTRACT The use of AI technology is growing rapidly within the healthcare industry. The use of AI-based tools in dentistry is believed to improve the way dentists or dental clinics operate in this modern era, especially in orthodontic treatment as it could leverage the accuracy and the efficiency of scanning the mouth to design teeth prosthesis. However, there are several factors that may influence a patient's intention to use an AI-based tool. Therefore, understanding the customer perspective whether they accept or refuse the use of AI-based dental tools is crucial for dentists to decide investing in the right tools. This research would examine the perceived benefits and risks of AI-based tools in dentistry from real patients’ perspective. The research was conducted using purposive sampling to select the participants from major dental clinics in Jakarta. Questionnaires were then given to the participants to fill and then analyzed using Partial Least Squares Structural Equation Modelling (PLS-SEM) method. The results show that all variables have significant relationships with one another, with performance risk having the largest effects towards perceived risk, perceived usefulness towards perceived benefit, and perceived risk towards intention to use. This was found to be a result of direct benefits received by the patient, the characteristic of Indonesian patients that are both price-sensitive and lack of knowledge within the area, as well as the overall data collected and nature of the scanner itself. The findings provide insights to factors contributing to patient acceptance and usage towards emerging AI technologies in the field of dentistry in Indonesia. |
KEYWORDS Artificial Intelligence, Perceived Risk, Perceived Benefit, Dental, AI Dental Tool, 3D Oral Scanner |
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Cite this paper Ekaputra Suhandojo, Steven Herwono, Asnan Furinto, Dewi Tamara . (2025) The Influence of Perceived Risk and Perceived Benefit to Patient’s Intention to Use AI Dental Tool (3D Oral Scanner). International Journal of Economics and Management Systems, 10, 374-387 |
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