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AUTHOR(S): Daryono, Ratna Setyawati Gunawan, Rizki Prayogo
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ABSTRACT This study explores the interrelationship between Technological Capability Maturity (TCM), Agile Organizational Design (AOD), and Enterprise Communication Agility (ECA), offering a multidimensional perspective on how service organizations navigate digital transformation. This study is based on the contingency theory and the resource-based view and aims to examine whether AOD acts as a mediator in the relationship between TCM and ECA, enabling agile communication within intricate knowledge work landscapes. With the use of a quantitative method, data was gathered via a rigid questionnaire from 267 senior personnel across multiple service enterprises. Constructs were measured by standard scales and analyzed using Structural Equation Modeling (SEM).Results reveal that while TCM does not directly influence ECA, it significantly predicts AOD, which in turn exerts a strong and positive effect on ECA. Furthermore, AOD fully mediates the relationship between TCM and ECA, underscoring the critical role of organizational design in translating digital capabilities into communicative agility. These findings reconceptualize agility not as a direct outcome of technological investment, but as an emergent property contingent upon adaptive structures and fluid communication channels. This research expands the understanding of the impact of technology capability maturity on enterprise communication agility as applied through agile organizational design, especially in service enterprises. |
KEYWORDS Technological Capability Maturity; Agile Organizational Design; Enterprise Communication Agility |
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Cite this paper Daryono, Ratna Setyawati Gunawan, Rizki Prayogo. (2025) Linking Technological Capability Maturity to Enterprise Communication Agility: The Mediating Role of Agile Organizational Design in Service Enterprises. International Journal of Economics and Management Systems, 10, 301-316 |
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