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AUTHOR(S): Ioustini Pietri, Panagiota Manthou, Georgios Lioliousis, Athanasios Skraparlis, Klimis Ntalianis
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TITLE Designing an Innovative System for Serving the Population in Hospitals’ Emergency Departments |
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ABSTRACT The purpose of this study is to investigate health care consumers' perceptions of the presence of a smartphone application that provides: (a) information on the waiting time in the Emergency Department (ED), (b) the available medical specializations per hospital, and (c) guidance in emergency instances.The study's sample included 121 people who used health services in the Attica region, regardless of age or gender. The poll was carried out during January and February 2023. The data was analyzed using the statistical application SPSS 26.0. Most participants believe that the suggested smartphone application offers considerable benefits and helps to cut waiting times and give them with better treatment, depending on the condition and specialization of the doctor. |
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KEYWORDS Emergency department, technology, implementation, patient satisfaction |
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Cite this paper Ioustini Pietri, Panagiota Manthou, Georgios Lioliousis, Athanasios Skraparlis, Klimis Ntalianis. (2023) Designing an Innovative System for Serving the Population in Hospitals’ Emergency Departments. International Journal of Economics and Management Systems, 8, 97-104 |
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