This review of human–robot interaction technology (HRI) suggests how retailers can enhance customer service and improve their operations through the use of service robots. We have reviewed earlier studies and identified current and emerging robotic technologies that exhibit potential for use in retail businesses. The review of HRI technologies presents actionable information with which businesses can improve service and efficiency. This study suggests how robotic technology can elevate customer service and transform retailing. Although extensive research investigates the psychological, neurological, and engineering issues of human–robot interaction, few studies establish how robot technology can elevate customer service and transform retailing. This study provides practical technology information in retail service robots that have noteworthy potential for assisting elderly and physically challenged consumers.
Business, Human-Robot Interaction, HRI, Retail, Robot, Robotics, Service
Cite this paper
Woongyeol Joe, So-Young Song. (2020) Applying Human-Robot Interaction Technology in Retail and Service Businesses. International Journal of Control Systems and Robotics, 5, 20-27
Copyright © 2020 Author(s) retain the copyright of this article.
This article is published under the terms of the Creative Commons Attribution License 4.0