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AUTHOR(S): 

Meng-Hsiulee, Tzu-Jung Wu, Ming-Yu, Yen

TITLE

The Multilevel Analysis of Surface Acting and Mental Health: A Moderation of Group Emotional Contagion

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KEYWORDS

surface acting, mental health, group emotional contagion

ABSTRACT

The purpose of this study is to investigate the relationship among surface acting, mental health, and group emotional contagion. According to the job demand-resource model and social information processing theory, this study attempts to establish a comprehensive research framework among these variables, and furthermore tests the moderating effect of group emotional contagion. Experience sampling methodology (ESM) will be employed to track 118 service providers over the period of ten workdays by questionnaire, and this study conducted multilevel analysis. The results showed that surface acting will negatively affect the mental health. In addition, the positive group emotional contagion have significant moderating effect on the relationship among surface acting and mental health. However, the moderating effect of negative group emotional contagion is not significant. Finally, this study discusses managerial implications and highlights future research suggestions.

Cite this paper

Meng-Hsiulee, Tzu-Jung Wu, Ming-Yu, Yen. (2017) CThe Multilevel Analysis of Surface Acting and Mental Health: A Moderation of Group Emotional Contagion. International Journal of Psychiatry and Psychotherapy, 2, 1-9